Terms & Conditions
Updated: August 2026
[001] Introduction
These Terms & Conditions describe how Griffiq works with clients and establish clear expectations for every project. Our goal is to create a collaborative, transparent, and enjoyable working relationship built on mutual respect and clear communication.
[002] Project Agreement
Every project begins after both parties agree on the project scope, timeline, deliverables, and pricing. This ensures that everyone has a clear understanding of the work before the project begins.
[003] Communication
Successful projects rely on timely communication. We encourage regular feedback throughout the project so that ideas can be refined together. Delays in approvals or responses may affect the overall project schedule, but we will always keep you informed of any changes.
[004] Project Changes
Creative projects naturally evolve as ideas develop. If additional features, revisions, or deliverables are requested beyond the original agreement, we will discuss the changes together before proceeding. Any additional work will be clearly communicated and approved before implementation.
[005] Timelines
Estimated timelines are provided at the beginning of each project. While we always strive to deliver work on schedule, timelines may change if project requirements are updated, additional revisions are requested, or required information is delayed. We believe in maintaining open communication throughout the process.
[006] Ownership
Upon completion of the project and receipt of the agreed payment, ownership of the final approved deliverables transfers to the client. Preliminary concepts, unused design directions, working files, and internal production materials remain the intellectual property of Griffiq unless otherwise agreed in writing.
[007] Client Responsibilities
Clients are responsible for providing accurate information, project content, feedback, approvals, and any necessary access required to complete the project. A collaborative workflow allows us to maintain quality and deliver projects efficiently.
[008] Payments
Payment schedules are agreed upon before work begins. To avoid interruptions, payments should be completed according to the agreed milestones. If questions arise regarding invoices or payment requests, we encourage clients to contact us directly for clarification before making a transaction.
[009] Project Support
After project delivery, we are happy to provide guidance and support based on the agreed service scope. Requests beyond the original project may be treated as new work or ongoing support, depending on the client's requirements.
[010] Limitation of Results
Our work is created using industry best practices and strategic thinking. However, business performance depends on many external factors, including market conditions, competition, customer behaviour, and business operations. For this reason, while we are committed to delivering high-quality work, we cannot guarantee specific business outcomes such as search rankings, sales, leads, or revenue.
[011] Governing Principles
We believe great work comes from honesty, collaboration, and long-term partnerships. By working with Griffiq, both parties agree to communicate respectfully, act professionally, and work together toward achieving the project's goals.
As our business continues to grow and technology evolves, we may update this Terms & Conditions from time to time to reflect improvements in our practices or changes in legal requirements. Any updates will be published on this page, and the revised version will become effective immediately upon publication.